Shop Policies

The Cemetery Witch Shop Policies
****GENERAL SHOP POLICIES****
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Ordering
By ordering from The Cemetery Witch you agree to the policies contained on this page.
Packaging
All items are created with care, consecrated under a Full Moon, and packed with love.
It takes a lot of packaging to get your parcel to you safely. As a result, a mixture of both new (outer) and recycled packaging (inner) is used. Please don't be alarmed if you see some bubble wrap - it will have been around the world already.
Postage & Packaging Costs
Domestic shipping is calculated by weight. Currently, small parcels are a set price of £5.15 up to a weight of 2kg, meaning the more you buy, the better overall value the shipping cost.
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International shipping is also calculated by weight. A Tracked & Signed service is used where available. It is tracked in the U.K. and a signature is required on delivery. This affords protection to both The Cemetery Witch, the Seller, and to you, the Buyer.
Shipping & Tracking
Parcels are shipped after they have been prepared and packed, and orders are handled in the order they come in. Due to Brexit, all orders leaving the UK now need a Customs Declaration Form, adding extra time to the process.
Selling to Europe
From 13th December 2024, the EU Regulation on General Product Safety 2023/988 "GSPR" applies in European Union (EU) Member States. This legislation asks that all consumer products meet new safety standards and insists that a Seller has a safety representative in the EU country they are selling to.
Unfortunately, this is cost prohibitive, so with the exception of Tarot Readings, The Cemetery Witch is no longer able to sell to European countries, including the province of Northern Ireland.
Shipping Times
Please note that once a parcel has been taken to the Post Office and shipped, the amount of time it takes to get to its destination is not within The Cemetery Witch's control.
Customs Charges
The Cemetery Witch is NOT responsible for any customs charges on the end of the Buyer.
Missing Parcels
If a parcel goes missing after it has been delivered, you will need to take it up with your local Post Office, seeking compensation from them where necessary, as lost parcels will not be replaced.
Prohibited & Limited Items
It is not possible to send packages containing foodstuffs, leaves, seeds, herbs, spices, or liquids within the postal system to many countries. If an item is not available for shipping in your country it will most likely be due to these Import/Export rules.
Can't See Your Country?
We ship worldwide except for countries in the EU and Northern Ireland. If your country is not on the list and you would like to order, please let us know.
Respecting Cultural Practices
The Cemetery Witch respects the cultures, religions, and practices of others, and aims to avoid cultural appropriation. As a result, The Cemetery Witch does not sell any products not relating to her own practice.
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The Cemetery Witch does NOT sell White Sage or Palo Santo in any product. Witch Kits include a Taos Sage Smoke Wand for smoke cleansing, which is made from a type of Artemisia.
Ethical Sourcing & Suppliers
Whilst I don't give out information on my Suppliers, crystals are ethically sourced, and all materials used are sourced from as close to home as possible.
​​Events
Events are run at the discretion of The Cemetery Witch. Event location may change, so please contact Wren on the_cemetery_witch@yahoo.com if you have not been supplied with the address 48 hours before the event.
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- Event deposits are NON-REFUNDABLE
- The Deposit guarantees your place at the Event
- The Event Organiser (The Cemetery Witch) reserves the right to refuse entry to the Event, without giving a reason. In this instance, the Deposit will be refunded within 48 hours.
Tarot Readings
Tarot readings are carried out over Zoom or are sent to the Buyer’s email address. They are for Entertainment purposes only and are exempt from our Refund Policy.
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****REFUND POLICY****
Thank you for shopping at The Cemetery Witch. We hope you love your online purchase!
If for any reason you are unsatisfied with your order, you may return the item/s you've purchased. Please email: the_cemetery_witch@yahoo.com
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Returns are accepted within 14 days of receipt for UK purchases, and within 28 days of receipt for international purchases, for full price items only.
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Upon receipt of the returned goods, we will refund you within 14 days.
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Eligibility for Refunds
If you no longer want your item…
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Your item must be unused and in the same condition that you received it.
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The item must be in the original packaging.
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To complete your return, we require a receipt or proof of purchase.
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Only regular priced items may be refunded - sale items cannot be refunded.
Eligibility for Exchanges
If your item is defective or damaged…
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We only replace items if they are defective or damaged.
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If you need to exchange it for the same item - for example we sent you the wrong colour - send us an email at: the_cemetery_witch@yahoo.com
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Exempt Goods
The following are exempt from refunds:
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Gift cards
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Downloadable items
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Tarot Readings
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Event tickets (unless the Event is cancelled by the Organiser)
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What Happens Once we Receive Your Item
Once your return is received by us, we will send you an email to notify you. We will also notify you of the status of your refund.
If the refund is approved, your refund will be processed and credit will automatically be applied to your credit card or original method of payment, within 14 days.
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Late or Missing Refunds
If you have not received your refund, first check your bank account again. Then contact your credit card company, as it may take some time before your refund is officially posted.
If you have done all of this and you still have not received your refund, please contact us at: the_cemetery_witch@yahoo.com
Shipping
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Please do not send the product back to the manufacturer. It must be sent to the address supplied by The Cemetery Witch.
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You will be responsible for paying for your own shipping costs for returning your item.
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We cannot guarantee that we will receive your returned item. To limit this risk, returned items must be sent via a recordable, traceable service.
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Shipping costs are non-refundable. If you receive a refund, the initial cost of shipping the item out to you will be deducted from the refund.
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Shipping costs for exchanges (faulty or incorrect items) will be covered by The Cemetery Witch.
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Depending on where you live, the time it may take for your exchanged product to reach you may vary.
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